Administrative Professionals Academy (APA)

Administrative Professionals Academy (APA)

The Administrative Professionals Academy (APA) is a leadership development program created especially for administrative staff. APA helps administrative professionals grow personally and professionally. Participants increase their skill levels through learning directly from community leaders as well as completing individual projects and group activities. Students reap great benefits by networking with other professionals from government, university, and business settings. All courses and projects are designed to assist participants in identifying and cultivating their own leadership style. This is achieved within the context of the Naifeh Center’s core values of integrity, relationships, innovation, service, and excellence.
The Administrative Professionals Academy consists of eight sessions across a 12-month period. Each session includes a full-day of instruction and interaction. Additionally, participants complete online instruction and project-based learning outside of the APA sessions. The program culminates with a graduation ceremony where participants receive a certificate of completion. A Nashville-based cohort will launch in 2022.

Click Here for APA Brochure

What Topics are Covered?

Vision and Purpose
Managing Time
Customer Service
Dealing Tactfully with Difficult People & Situations
Practicing Effective Communication
Understanding Others
Conflict Management
Problem Solving & Critical Thinking
Understanding Generational Differences
Public Speaking
Influencing and Managing Up

How Do Participants Benefit?

Targeted leadership development training
Increased understanding of personal leadership styles/strengths
Professional networking opportunities
Exposure to community leaders
Strengthen professional skills
Enhanced leadership knowledge and capacity

Are you Interested?

Apply for the 2020 Knoxville Cohort via the application below.

“The APA has provided me an opportunity to focus on self-awareness, identify my strengths and growth opportunities, discover what I value and expect from leadership, and realize how effective implementing those same values from my position can be, all while networking with my peers….” – 2019 APA participant

What does the Program Cost? 

The total cost per participant for the Knoxville 2020-2021 cohort is $1,925.  This cost is inclusive of all program materials, individual leadership assessment tools, online training modules, activities and meals.

When Do Classes Begin?

A Knoxville-based cohort is slated to begin in 2020. If you are interested in participating in the 2020 cohort, please contact Will Porter at or (615) 253-6386.
The proposed in-person class schedule for the Knoxville 2020-2021 cohort is:

Monday, August 17, 2020
Thursday, September 10, 2020
Thursday, December 17, 2020
Thursday, March 11, 2021
Thursday, June 17, 2021
Thursday, September 23, 2021
Thursday, December 9, 2021
Wednesday and Thursday, February 23-24, 2022 (Final Session and Program Graduation)

APA Info Session

2020 APA Info Session Dates Zoom Link