Administrative Professionals Academy (APA)

Administrative Professionals Academy (APA)

The Administrative Professionals Academy (APA) is a leadership development program created especially for administrative staff. APA helps administrative professionals grow personally and professionally. Participants increase their skill levels by completing individual projects and group activities as well as instruction. Students reap great benefits by networking with other professionals from government, university, and business settings. All courses and projects are designed to assist participants in identifying and cultivating their own leadership style. This is achieved within the context of the Naifeh Center’s core values of integrity, relationships, innovation, service, and excellence.

The Administrative Professionals Academy consists of six full-day sessions across a 12-month period. Participants also complete project-based learning outside of the classroom. The program culminates with a graduation ceremony where participants receive a certificate of completion.

Click Here for APA Brochure

What Topics are Covered?

Vision and Purpose
Managing Time
Customer Service
Dealing Tactfully with Difficult People & Situations
Practicing Effective Communication
Understanding Others
Conflict Management
Problem Solving & Critical Thinking
Understanding Generational Differences
Public Speaking
Influencing and Managing Up

How Do Participants Benefit?

Targeted leadership development training
Increased understanding of personal leadership styles/strengths
Professional networking opportunities
Exposure to community leaders
Strengthened professional skills
Enhanced leadership knowledge and capacity

Are you Interested?

Apply for the 2023 Knoxville or Nashville Cohort via the application below.

“The APA has provided me an opportunity to focus on self-awareness, identify my strengths and growth opportunities, discover what I value and expect from leadership, and realize how effective implementing those same values from my position can be, all while networking with my peers….” – 2019 APA participant

What does the Program Cost? 

The total cost per participant in 2023 is $2,045. This cost is inclusive of all program materials, individual leadership assessment tools, online training modules, activities and meals.

2023 Class Schedule

Nashville / Online Cohort
January 17, 2023

March 21, 2023

May 16, 2023

July 18, 2023

Sept 26, 2023

Nov 14, 2023


January 19, 2023

March 23, 2023

May 18, 2023

July 20, 2023

Sept 28, 2023

Nov 16, 2023

IPS Agencies
Give to NCEL